1. Ordering & Payment
How do I place an order?
To place an order, simply:
- Browse our products and select the items you want.
- Click “Add to Cart” and proceed to checkout.
- You can check out as a guest or log in for a faster experience.
- Enter your shipping and payment details.
- Confirm your order.
You will receive an email confirmation once your order is placed.
What payment methods do you accept?
We accept:
- Credit & Debit Cards: Visa, MasterCard
- Cash on Delivery (COD): Available in selected areas
- LINX on Delivery: Available in selected areas
- Mobile Payments: Coming soon!
Can I modify or cancel my order after placing it?
If your order has not yet been processed, you may be able to modify or cancel it. Contact our Support Center as soon as possible for assistance.
Will I receive an invoice for my order?
Yes! A digital invoice will be emailed to you after completing your purchase.
2. Shipping & Delivery
How much does shipping cost?
Delivery costs vary based on your location and selected delivery option. The exact delivery fee will be displayed at checkout.
Do you offer free shipping?
We offer free delivery on orders above TTD $500 within Trinidad & Tobago. Special promotions may also include free delivery.
What should I do if my order hasn’t arrived?
If your order is delayed beyond the estimated delivery time, check your tracking details or contact our Support Center for assistance.
Do you ship internationally?
Currently, we only deliver within Trinidad & Tobago. International shipping options may be available in the future.
3. Returns, Refunds & Exchanges
What items are eligible for return?
We accept returns for defective, damaged, or incorrect items within 7 days of delivery. Items must be unused and in their original packaging.
Can I exchange an item instead of getting a refund?
Yes, you can request an exchange for a different size or color, subject to availability.
Who covers the return shipping costs?
If the return is due to our error (wrong item, defective product), we will cover return shipping. Otherwise, the customer is responsible for return costs, which are typically the same as the initial delivery cost.
How long does it take to process a refund?
Credit card refunds may take an additional 5-10 business days to reflect in your account, depending on your bank’s processing time.
If a customer cancels an order before it is shipped, the refund will be processed within 3-5 business days.
If the order has already been shipped, the refund will be issued once the returned item is received and inspected, which may take up to 7-10 business days.
4. Account & Customer Support
Do I need an account to shop?
No, you can checkout as a guest. However, an account allows you to:
✔ Track your orders
✔ Save your payment and shipping details
✔ Access exclusive deals
How do I reset my password?
Click “Forgot Password“ on the login page, enter your email, and follow the instructions to reset your password.
How can I contact customer support?
You can reach us via:
- Email: support@homereadytt.com
- Phone: +1 (868) 278 8100
- Live Chat: Available on our website
What are your customer service hours?
Our support team is available:
- Monday – Friday: 9AM – 5PM
- Saturday: 10AM – 3PM
- Sunday & Holidays: 8AM – 1PM
5. Products & Warranty
Are the products on HomeReady seen as advertised?
Yes! We source our products from reputable suppliers and guarantee their authenticity.
Do you offer warranties on products?
Some products include a manufacturer’s warranty. Warranty details are available in the product description.
What should I do if I receive a defective product?
Contact us immediately with photos of the item, and we will assist you in processing a return or exchange.
6. Security & Privacy
Is it safe to shop on HomeReady?
Yes! Our website uses SSL encryption to protect your personal and payment information.
Will my payment details be stored?
No, we do not store your payment details. All transactions are securely processed through our payment partners.
Do you share my personal information?
We respect your privacy. Your data will not be shared with third parties without your consent. See our Privacy Policy for details.
7. Promotions & Discounts
Do you offer discounts or promo codes?
Yes! We run regular promotions, and discount codes may be available for special events. Sign up for our newsletter to stay updated.
How do I apply a promo code?
Enter the promo code at checkout in the “Discount Code” field before completing your payment.
Can I use multiple promo codes on one order?
No, only one promo code can be applied per order.
8. HomeReady Loyalty Program (if applicable)
What is the HomeReady Rewards Program?
Earn points with every purchase! Redeem points for discounts, free shipping, and exclusive deals.
How do I join?
Create an ACCOUNT and start earning points on your first purchase.
Still have questions?
Contact us at support@homereadytt.com or call +1 (868) 278 8100