At HomeReady, customer satisfaction and safety are of the utmost importance. If a product you purchase from us is recalled, we are committed to resolving the issue promptly and transparently. This Recalls Policy outlines the procedures for handling product recalls.
1. Product Recall Procedure In the event that a product you purchased is recalled, we will notify you as soon as possible via the contact information provided during your purchase. We will also post recall notifications on our website and any applicable social media platforms. The notification will include detailed information about the recall, the affected product(s), and the reason for the recall.
2. How to Return a Recalled Product If you have a recalled product, please follow the steps below to return it:
- Contact Us: Reach out to our customer service team at support@homereadytt.com or +1 (868) 278-8100 to initiate the return process. Include the product name, purchase date, and a brief description of the issue.
- Return Instructions: Once we confirm the recall, we will provide instructions for returning the product, including return shipping information (if applicable) and any forms that need to be completed.
- Refund or Replacement: Depending on the recall circumstances, you may be eligible for a full refund, replacement product, or store credit. We will process your return as quickly as possible and notify you of your options.
3. Refunds and Replacements Once the recalled product is received and assessed, we will issue:
- A Full Refund: If a product is confirmed to be defective or dangerous.
- Replacement: If we have the same product in stock, we may offer a direct replacement.
- Store Credit: Alternatively, you may receive store credit for future purchases.
4. Reporting a Problem If you believe that a product you purchased from HomeReady is defective or needs to be recalled, please contact us immediately. Your safety and satisfaction are a top priority, and we will address your concerns as quickly as possible.
5. Liability HomeReady is not liable for damages caused by defective products or products that do not meet the specifications provided. However, we will take all necessary actions to protect the safety of our customers and resolve issues arising from recalled products.
6. Updates to This Policy We reserve the right to update this policy at any time. Any changes will be posted on our website, and customers will be notified of significant updates. Please review this policy regularly for any changes.
7. Contact Us If you have any questions or concerns regarding a product recall, please don’t hesitate to reach out: Email: support@homereadytt.com
Phone: +1 (868) 278-8100